If one is unable to reach the black stone due to some reason, then he should touch it with something else and kiss that object. And if he is unable to do that then he should point towards it and say Allahu-Akbar, as these were all reported from the Prophet (PBUH).
To conclude, when one goes to kiss or touch the stone one should maintain Islamic etiquettes, and should not cause harm to others. Pushing, shoving, and stepping on people are all common in Haj and Umrah crowds, and we should aim to change this. Islam teaches us good manners, and we should uphold these manners when we are at these holy sites, performing such honorable rituals, otherwise, we will incur sin upon ourselves. Pushing and shoving in crowds are often the reason for unnecessary injury and at times even death or stampedes. Similarly, foul language and yelling at people should also be avoided. Keep your temper calm so as to be sincere and gain the reward of expiation of sins.
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source: saudigazette.com.sa